HapiRide Sdn Bhd ("HapiRide", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HapiRide mobile application (the "App").
By using the HapiRide App, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Identification Information
- Name
- Email address
- Phone number
- Date of birth (if provided)
- Identification documents (for certain services)
1.2 Account and Transactional Information
- Wallet balance
- Payment method details (credit/debit cards, bank accounts, e-wallets)
- Transaction history (amounts, locations, dates, times)
- Charging session history (location, time, duration, energy usage, cost)
1.3 Vehicle Information
- Vehicle type and model
- Vehicle registration number
- Battery capacity and charging preferences
1.4 Usage and Interaction Data
- App usage logs
- Session duration and frequency
- Features accessed within the app
- Favorite or frequently used charging locations
- Feedback and survey responses
- Customer support inquiries
1.5 Location Data
- Real-time location information (with user consent)
- Charging station proximity detection
1.6 Technical Data
- Device type and model
- Operating system
- IP address
- Network information
- Diagnostic and performance data
1.7 Third-Party Data
- Data from partners (banks, loyalty programs, mobility providers)
- Public databases or identity verification providers (for compliance)
2. How We Use Your Information
We use the information collected for the following purposes
- To create and manage your HapiRide account
- To process and complete your charging sessions and transactions
- To provide location-based services and charging recommendations
- To offer loyalty programs, incentives, and promotions
- To improve app performance and user experience
- To send transactional, service-related, and marketing communications
- To analyze user behavior for service improvement
- To comply with legal, regulatory, and audit requirements
- To detect and prevent fraud or unauthorized access
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Payment processing, support, analytics, app functionality.
- Business Partners: Joint promotions, loyalty programs, or co-branded offerings.
- Affiliated Companies: Within the EVPower group for operations.
- Government or Regulatory Bodies: As required by law or in response to legal requests.
- Investors or Acquirers: In connection with business transfers, mergers, or acquisitions.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. When no longer required, we securely delete or anonymize your data.
5. Security of Your Information
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Your Rights and Choices
You may:
- Access and update your personal information through the App
- Withdraw consent for location tracking (which may affect functionality)
- Request account deletion (subject to retention requirements)
- Opt out of marketing communications
- Contact our Data Protection Officer for inquiries or complaints
7. Children's Privacy
The App is not intended for individuals under the age of 18. We do not knowingly collect information from children without parental consent.
8. Cross-Border Data Transfers
Your information may be processed, stored, and transferred outside of Malaysia in compliance with applicable data protection laws.
9. Third-Party Links and Services
The App may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. You will be notified of material changes via the App or email. Continued use of the App constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
HapiRide Sdn Bhd
202401042430 (1588275-V)
17, Jalan Pelukis U1/46B, Temasya Industrial Park Glenmarie,
40150 Shah Alam, Selangor, Malaysia.
Email: [email protected]
Phone: +6011-6500 3131
By registering and using the HapiRide App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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