HapiRide

Refund Policy

for hapiride App

REFUND POLICY

If you cancel your order(s) before service is delivered, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at [email protected]

Once the cancellation request is received, a full refund will be initiated. We advise submitting a cancellation request within 12 hours upon your order submission for a cancellation prior to service provided. 

REFUND POLICY

A full refund will be issued once we have confirmed that the service was not provided. Once we have determined that the request fulfils our refund policy, the full refund will be initiated. The refund will be processed according to your original payment method:

1. Online Bank Transfer: full refunds will be credited into your bank account via online bank transfer, which should be posted within 7 working days.

2. Credit Card: refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regard to the duration of the credit refund